Veeva provides notifications about planned system maintenance, service disruptions, etc. through service availability emails. Admins can enable this notification in two ways:

  • If your organization maintains its own distribution list, you can enter the email address for that distribution list from Settings > General Settings > Service Availability Notifications.
  • If you want to select individual users, you can set the Service Availability Notification setting on the User object record. Users can then opt-in through the Service Availability Notification setting on their user profile.


There are two ways to unsubscribe from service availability notifications, depending on how you receive them:

  • If you receive notifications as part of a distribution list, contact your Vault Admin to remove your email from the Service Availability Notifications distribution list.
  • If you receive notifications to your individual email address, you can disable Service Availability Notifications by navigating to your user profile and clearing the Service Availability checkbox.