The external viewer, accessed using a direct link, allows users outside of your organization to view and download the documents Vault users share with them.

Using the External Viewer

You can send documents to non-Vault users using Send as Link. Once non-Vault users click the link, they can view the documents as they appear in Vault.

The external viewer provides rotate, zoom, and fit to height/width tools to change the document view.

Vault adds any download events to each document’s audit trail.


The following limitations apply to the external viewer:

  • Download All is unavailable when non-Vault users view one (1) document or more than 50 documents at one time. They must individually download single documents or document sets larger than 50.
  • Download All is unavailable on mobile browsers.