When you need assistance from Veeva Support, it can be useful for them to see your Vault from your users’ perspective. This feature allows an Admin to grant access to a Vault, through a specific user’s account, for a set period of time. In PromoMats Vaults, it’s also possible to enable this option for all users.
How to Grant Access
To grant access to a specific user’s Vault account:
- Navigate to Admin > Users & Groups > Vault Users and click on the user.
- In the Veeva Support section, select an access duration from the drop-down and click Grant Access.
- If you need to withdraw access or change the access duration, you can do so by clicking Revoke Access or Change Expiration at any time.
You can select one of the following duration options:
- 4 hours
- 1 day
- 2 days
- 7 days
- 30 days
To grant Veeva Vault Support access, you must have a security profile with the Users: Grant Support Login permission.
To enable this option for all users in a PromoMats Vault, turn on the Show “Grant Access to Veeva Support” on User Profile setting in Admin > Settings > Application Settings. Once enabled, the option appears in the User Profile page.
Audit Trail Tracking
Any actions performed by someone from Veeva Vault Support are logged in the audit trail and marked as Veeva Support. Vault attributes them to “Veeva Support on behalf of [user name].”